Refund &
Cancellation Policy
✦ The Short Version
- Unused token packs: full refund within 30 days of purchase
- Used tokens (already scanned) can't be refunded — the service was delivered
- Creator Refund: post a 2K+ view video of your result, get a full refund
- Free first scan involves no payment, so nothing to refund there
- Refunds go back to your original payment method via Stripe
30-Day Refund on Unused Tokens
If you purchased a scan token pack and have not yet used the tokens, you may request a full refund within 30 days of your purchase date. We refund the unused portion to your original payment method.
Example: you buy the 3-scan pack ($8), use one scan, and request a refund within 30 days. We refund two-thirds of the purchase ($5.33) for the two unused scans, since one scan was already delivered.
Used Tokens Are Non-Refundable
Once a token has been used to generate a face reading, that scan has been delivered and the associated AI processing cost has been incurred. Used tokens are non-refundable. This is standard for digital goods that are consumed on use.
If a scan fails for a technical reason on our end, your token is automatically refunded to your account balance — you are never charged for a scan that didn't complete.
Creator Refund Program
Separate from the standard 30-day policy, we offer a full refund of your purchase if you:
- Post a public video featuring your FaceOS scan result
- Reach 2,000 or more views on that video
- Send proof (a screenshot of the view count plus the video link) via DM to our official Instagram or TikTok
- Submit within 30 days of purchase
This applies even if you've used your tokens. Verified creator refunds are processed within 3–5 business days. We may decline requests where view counts appear fraudulent or artificially inflated.
How to Request a Refund
Email stnickpicks@gmail.com from the email address tied to your FaceOS account. Include:
- The email on your account
- The approximate purchase date
- The reason for your request (optional, but it helps us improve)
- For creator refunds: your video link and a view-count screenshot
We respond to all refund requests within 5 business days. Approved refunds are issued through Stripe to your original payment method and typically appear within 5–10 business days depending on your bank.
Subscriptions
If and when subscription plans are offered, you may cancel at any time to stop future billing. Cancellation stops the next renewal but does not refund the current billing period. Any unused portion of the current period remains available to you until the period ends.
Chargebacks
If you have any issue with a charge, please contact us first — we're quick to resolve legitimate problems. Filing a chargeback without contacting us may result in your account being suspended pending review.